Shame on Hyatt

Each year, NASSCOM brings nearly 2,000 to their annual leadership conference in Mumbai. Since 2005 it has always been held at the Grand Hyatt hotel – a place that is certainly grand, but this year appears to have become too grand for the mere conference delegates.

They have started charging delegates to use tables and chairs in the coffee shop in a bid to prevent pesky conference-goers sitting and working or having meetings in the hotel public areas. Conference-goers have been asked for R$7,000 a table (£95) for a 2-hour slot.

The boss of the Hyatt should consider where his future revenue lies. Should he keep a few coffee-shops guests happy with a half-empty space, or help out the thousands of conference-goers who are also spending money in the bar, restaurants, and booking rooms?

It’s your call Hyatt.

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