Tag Archives: money

Time is money

A short note to the business leaders of Brazil… If someone spends an hour or more travelling to see you, then you make them wait in reception for more than one hour before informing them that you are running late and might not be able to do the meeting after all then you have just cost the organisation of your visitor at least half a day of time.

It does not imply status to keep people waiting and it’s not culturally acceptable just because “this is Brazil”… It demonstrates that you can’t organise your diary – and if you can’t organise your diary then God help the thousands of people in your organisation looking to you for inspiration.

Perhaps some Brazilian executives might want to take a lead from Narayana Murthy in India – a man with billions in the bank yet he has never cancelled a meeting on anyone once it has been committed to his diary.

The Brewmaster

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Santander please sort out your customer service

Santander, what’s going on? I have a poor experience every time I interact with you to discuss my business bank account.

This weekend I have a number of expenses where I need to pay cash. It comes to more than the £250 limit on ATM withdrawals. I have never needed to get more than that as cash before so a week ago I called the bank and asked how I can withdraw a larger amount.

They told me it’s no problem. Call us again one day before you need the money and we will authorise the local branch to give you the money. Great.

I called the call centre today. First they transferred me to the local branch, who did not have a clue what I was talking about. Then the local branch just cut me off the line – clearly not sure what to do so they just ditched me.

I called back. Then the call centre told me that business customers cannot get money from a branch – branches are for personal customers only.

Next, the branch asked me to detail what is the money for…? Since when did I need to get permission to spend my own money?

Eventually Santander refused to let me access my funds. I’ve had to setup a CHAPS transfer to another bank account. The only saving grace is that they did not charge a fee for the transfer.

Santander – what is the story? Can’t you have a consistent line? If you had given me the correct information in the first place I could have just transferred some money to my personal current account… but now you made me wait until a day before I need it.

Abbey HQ