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October 2017 M T W T F S S « Sep 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Tag Archives: customer service
I’m so tired of Skype. How can any company be so bad when here I am trying to give them money?
I made a payment using PayPal to Skype to reinstate my expired SkypeIn phone number. PayPal made the payment then instantly reversed it – refunding me. PayPal told me that this was because there was no balance on my PayPal account… they needed to transfer money from my bank and it would then be paid to Skype.
I’ve never seen this problem with PayPal before. I called PayPal yesterday and they assured me that I don’t need to do anything – Skype will take the payment soon. I have been waiting 5 days for this payment to take place now. It’s absolutely ridiculous.
I contacted Skype today to ask what is going on with the payment from PayPal and what did they tell me to do? Use Internet Explorer and clear my browser cache?
What is this all about? Is Microsoft so wealthy that they don’t want customers to pay for any services?
I’ve absolutely had it with Skype now – that’s really it. I’m so bored chasing them for support when I am not even complaining – I am trying to buy a service. If Skype does not respond to this blog in the next day day or so offering to just fix this situation then I’m sorting myself a new VoIP provider. This is just a ridiculous situation.
Take a look at my transcript with Skype support today. After asking for help they just cut me off.
HELLO SKYPE – I’M TRYING TO PAY YOU! IS THIS HOW YOU TREAT CUSTOMERS?
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I really dislike insurance companies. They are taking money because of something that *may* happen and every time I have tried claiming insurance in the past the company has always found a get-out clause. Why bother?
Clearly it is important in a catastrophic situation – like crashing the car so badly it’s wrecked – but when the situation is less urgent, the insurance I have bought in the past has never paid.
I even bought an expensive property insurance policy once because I was upset that my previous policy did not let me claim for a stolen laptop computer. I upgraded it, threw in all the added extras and when my bicycle was stolen I felt sure that they would pay – only to find a clause stating that bicycles are not covered when away from the house.
I should have just lied, but then that would be fraud and I have never lied to an insurer to try getting a payout. They don’t pay me even when I try making a genuine claim.
But when I do want to buy a policy I don’t expect to have to go to a broker – not in 2014. I already have a car insurance policy here in Brazil with Porto Seguro. My wife just bought a car so ideally I would assume they could just modify our existing policy to lump the two cars and two drivers all together as one.
No. They can’t do it. I need to just buy a completely new policy and they can’t help me on the telephone – the instruction was to just go to a broker. The broker took the existing Porto Seguro policy so he had all our details from the existing policy – something the insurance company should have done anyway…
It’s not a very good way to treat an existing customer – surely the model any successful company should be following is how to make it easy for customers spend more money?
What is it that Café Rouge does not understand about service?
Last Friday I visited their Manchester branch (next to the National Football Museum) for breakfast with my family. They had all travelled up from Hampshire to support Team GB in their first Olympic football game – me and my wife had come all the way from São Paulo in Brazil for this game.
We entered the restaurant and waited, and waited, and waited. I eventually went to fetch menus, but found they were the wrong menus – only featuring lunch items. Us having the menus finally meant the staff gave us a correct menu, and the waitress apologised and said she was running the entire café this morning all alone.
We finally placed our order and waited. And waited. And waited. Our coffee and juice had been served, but was all finished because we had been still waiting half an hour when I decided to ask where our food is.
I asked the waitress, who just brushed me off with a ‘it’s on the way’ – I said in the mildest possible way (given that I was now fed up with this café) that if they do not serve us in the next few minutes I’m leaving and I don’t expect a bill for the coffee.
Soon the food was being served and all was well. I asked for the bill and paid in cash immediately. It came to £48.10 and I left £48.20 – really not interested in giving a tip for such poor waiting service, then the change came back all in coppers.
So the manager decided that because I was a difficult customer, she would be difficult when giving change.
Well I can see that Dana was my server. Now let’s see if Café Rouge has anything to say about the way their manager behaved? I’m hoping they can tell me how this reflects great British customer service and what visitors to the country should expect.
Then again, whatever they say I know I’m never going back. Or my family, or my friends, or anyone else who reads this.
I walked into a florist shop today and ordered a whole load of flowers. They wanted over £700 for my order. I said, OK, I can pay that.
Then they said: “Oh, we need to add £10 for delivery…”
Delivery in this case was to a place that is a five-minute walk away from the florist. I asked if they were joking – in fact I said something like, how about a ‘buy more than £500 worth and get free delivery’ deal for me?
They thought I was joking. They had to call up the managing director of the store just to ask if the £10 could be waived.
Another example of great British customer service… I would have told them to stick the order, but I don’t really have any time available this week to go shopping around, so I just hope they do a good job… once I get the flowers I can decide whether to post the company name here…!
What’s a shame is that a mate of mine runs a florist business, but he is down in Aldershot, so it’s not really convenient when I really want to stop by in person to get some flowers and to get the majority of them delivered. I bet he could have done a better deal for me…
A couple of weeks ago I went to a local pub in Ealing, The Rose and Crown, for dinner.
I was with my girlfriend, and she had a rough time with the dinner – she really thought it had not been cooked all that well… as far as I remember, it was some very overcooked pasta. But we ate what we could and shrugged as you typically do when pub food is a bit dodgy. Then, just as we were leaving, the boss Tom said hello and how was the food etc… she let him know that it’s usually fine, but tonight was really bad and she was disappointed.
He offered to give us a free meal the next time we were in there eating dinner. I pretty much forgot about this when I called in last weekend for dinner, but when I saw Tom, he actually reminded me about his promise. I had a tab running with dinner and a few drinks on it. When I went to pay the tab – assuming something like the main courses might have been free – I found the entire tab had been cleared! Even the drinks…
It’s the kind of gesture you think that pubs and restaurants really should do when they let you down, but it rarely happens, so thanks for that Tom – and dinner this weekend was great. No complaints this time!