I really dislike insurance companies. They are taking money because of something that *may* happen and every time I have tried claiming insurance in the past the company has always found a get-out clause. Why bother?
Clearly it is important in a catastrophic situation – like crashing the car so badly it’s wrecked – but when the situation is less urgent, the insurance I have bought in the past has never paid.
I even bought an expensive property insurance policy once because I was upset that my previous policy did not let me claim for a stolen laptop computer. I upgraded it, threw in all the added extras and when my bicycle was stolen I felt sure that they would pay – only to find a clause stating that bicycles are not covered when away from the house.
I should have just lied, but then that would be fraud and I have never lied to an insurer to try getting a payout. They don’t pay me even when I try making a genuine claim.
But when I do want to buy a policy I don’t expect to have to go to a broker – not in 2014. I already have a car insurance policy here in Brazil with Porto Seguro. My wife just bought a car so ideally I would assume they could just modify our existing policy to lump the two cars and two drivers all together as one.
No. They can’t do it. I need to just buy a completely new policy and they can’t help me on the telephone – the instruction was to just go to a broker. The broker took the existing Porto Seguro policy so he had all our details from the existing policy – something the insurance company should have done anyway…
It’s not a very good way to treat an existing customer – surely the model any successful company should be following is how to make it easy for customers spend more money?