The British immigration office in Croydon, just outside London, is called Lunar House, but anyone who has had to deal with them knows the place better as Lunatic House.
But even the machinations of the British Home Office look slick and efficient when compared to the federal police, who handle immigration in Brazil.
I have spent hours at the police office in Lapa, São Paulo, arranging my permanent resident visa. It’s annoying, but it is just one of those things that has to be done.
Given the amount of time and effort that I have expended so far on them, I was excited to find that my visa application had been approved. On the website it said I just need to arrive at the police office within 30 days to collect my visa.
I turned up there today with my passport, having paid the processing fee in advance, and expected to be collecting the visa. I was told that I should have booked an appointment in advance for collection. I showed them the website on my phone – there was nowhere stating that I had to book an appointment, just a request to come within 30 days of approval.
They said I should have called to check.
When I suggested that I was there, I had my papers ready, why can’t we just process it now, they said it was impossible without the booking form, and if I had a problem I would have to complain to the people in Brasilia.
Sometimes this bureaucracy is positively Kafkaesque. I know that immigration requires a fair amount of bureaucracy, but I just wasted hours today because they don’t put the required information on their website – and then they cast me aside when I complain, suggesting that it was my own fault for not calling them to check.
Thankfully my visa is approved. I just need to collect it. I’ll book an appointment and fetch it soon, but I made sure that I got a receipt for my taxi today. When I return to the police office, I am going to file a complaint and ask them to cover my expenses… let’s see how far that goes.