Cleveland police outsource to Steria

I’ve made a number of comments on this £175m deal, just announced today:
You can see my video comment here…
You can hear my audio comment here…
You can see my blog for the National Outsourcing Association here…
It’s an important and interesting deal, even if you don’t usually pay attention to anything related to shared services. Here is a police authority placing their control room in the hands of the private sector. It should lead to improved service and cash savings, as well as allowing the police to focus on their community work – in theory everyone wins.
I expect to see a lot more of these public sector outsourcing deals in the near future as the new government seeks out ways to slash the budget. If they can do it through these kind of efficiencies then it should work in favour of the public, but there is no guarantee that every deal will follow this shared service model.
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