This is customer service. Landlords take note…

A couple of weeks ago I went to a local pub in Ealing, The Rose and Crown, for dinner.

I was with my girlfriend, and she had a rough time with the dinner – she really thought it had not been cooked all that well… as far as I remember, it was some very overcooked pasta. But we ate what we could and shrugged as you typically do when pub food is a bit dodgy. Then, just as we were leaving, the boss Tom said hello and how was the food etc… she let him know that it’s usually fine, but tonight was really bad and she was disappointed.

He offered to give us a free meal the next time we were in there eating dinner. I pretty much forgot about this when I called in last weekend for dinner, but when I saw Tom, he actually reminded me about his promise. I had a tab running with dinner and a few drinks on it. When I went to pay the tab – assuming something like the main courses might have been free – I found the entire tab had been cleared! Even the drinks…

It’s the kind of gesture you think that pubs and restaurants really should do when they let you down, but it rarely happens, so thanks for that Tom – and dinner this weekend was great. No complaints this time!

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