The press team at Google finally got in touch with me. I lost my Youtube account on Monday and it’s taken me a week, blogs, tweets, and introductions from various journalists and PRs to get a response….
Amy passed on your email about your YouTube account and the story you’re writing for Computer Weekly. I checked out your blog to see the latest and I apologise for the fact you’ve found it frustrating to get hold of the press team. I also see that you’re in touch directly with YouTube’s copyright team and are planning to file counter-notices, and I’m glad that at least that process has started.
I understand your frustration at our repeat infringer policy, and wanted to provide a statement that explains the background to why we have one and why it operates as it does:
“Under the DMCA, the relevant law, service providers like YouTube are required to adopt and implement a policy to terminate the accounts of repeat copyright infringers. YouTube implements its repeat infringer policy in a way that has become the industry standard, and the courts have confirmed that other companies with similar policies adequately implement this legal requirement.
“Of course, we do everything we can to help our users avoid being in the position of being accused of repeat infringement and losing their accounts. We have clear copyright warnings when people sign up for accounts and when they upload videos; we have a copyright tips section in the Help Centre; we make it easy to file counter-notices if users feel they’ve been falsely accused; and we provide clear notice to our users when a video taken down for infringement that we will close down their account if they continue to post infringing content. Also, we make it easy for rights holders to use our Content ID system so that their matched content can be monetised instead of taken down under the DMCA removal process if they so choose.”
If there’s anything else I can provide in the way of statements or answers to questions, please don’t hesitate to get in touch.